Return Policy

We are confident that you’ll be happy with your purchase and offer a 2-year warranty on the Arclight.

However, if in the first 30 days from receiving your goods you feel they are of unsatisfactory quality, unfit for purpose or are not as described on our website you can claim a full refund or receive a replacement.

Between 30 days and 2 years from the purchase date we will repair or replace faulty Arclights. If for some reason this does not meet expectations or cannot be carried out, you may be refunded (a full refund may be issued within the first 6 months and subsequently a partial refund).

In the case of faulty goods, the cost of returning goods will be refunded. If you have goods you would like to return or exchange, please quote your order number and return it to:

St Andrews Medical Innovations Limited

Walter Bower House

Eden Campus

Main Street

Guardbridge

St Andrews

KY16 0US

Credit card refunds will be placed on the card used for the original purchase. We will refund shipping charges only if we have sent the wrong product or the item is faulty. Please allow 7 working days from when we receive your parcel for the funds to go back into your account.

The following items are non-refundable:

  • Specula